Palm Problems: Pt 1: Reset Loops, Crashes

(Last updated Nov 24, 2008)

Sometime in the future (if you haven’t experienced a crash already, you’re quite lucky if you haven’t, btw), you will experience a crash in the Palm. It can be due to software conflicts between the device and third party applications, lack of freely available RAM of dynamic heap memory, unexpected button press, a bug in the program, etc. Regardless, the Palm will crash if an unexpected result occurs that the Palm does not know how to handle.

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Jump to:

Backup as preventative measure
Locking down programs
Free Up Cache
Scheduled Resets
NVFS Explained
Scan for database corruption
Diagnose crash source
Getting out of Reset Loop
A list of resets
Soft reset
Warm reset
Hard reset
Soft reset apps and programs

Backup as a preventative measure for inevitable resets & crashes

As I have discussed previously, the best way to avoid problems and hassles is to prevent or at least minimize the damage or harm. The best way is by a backup. If you have an archive of backups, you can easily restore the Palm back to what it was days, weeks, or even months ago. Or, simply just restore an individual program or file if you’ve figured out which application or file is causing the crash or problem.

Backup BEFORE installing new programs

I’ve found that the best way to avoid potential problems that are related to a newly installed software is to backup right BEFORE you install the new program. Why? This is obviously to SAVE or backup everything that is in your Palm device so that if anything happens, you can do a hard reset, factory reset or zero out reset (if available for your device) and then fire up your backup program on the SD card and just restore everything back. I personally have found that it works very well for me since I do beta testing for some programs from time to time. Sometimes, a hard reset will work, while other times, I need to do the factory or zero out reset to fully wipe everything out and restore things back to what it was before I installed the problematic program. That is probably the only way to minimize hassles and avoid the install everything back one by one which does take a bit of time. Of course, that requires you to remember to do that special BACKUP before you install that exciting new game or program you’ve found on the internet. But even if you didn’t do it, if you have backup from a previous day, you can do the same thing. Hard or factory reset and then restore from a previous day’s archive. You may lose a few settings or files or programs if you’ve gotten something new since that last backup but at least it’s still better than starting back from scratch.

I have already discussed backup programs and strategies in a previous posting Putting it all together: Pt 4: Restoring from your backup folder. Click on the link to the article if you haven’t read that posting and the next part, Putting it all together: Pt 5: Back up your Palm just in case. I have also discussed how to perform a hard reset (wiping out everything in the Palm) and restoring files and programs back to the Palm in those postings.

If you are experiencing reset loops when you are doing a hotsync, please check out this hotsync reset loop posting.

“Lock” your programs to prevent them from interfering with other apps (newer devices only)


Resco Locker

If you own any of the newer devices with NVFS (Non-Volatile File System ie.permanent storage that will survive even the battery removal)(ie. Treo 650, TE2, TX, Lifedrive) you may discover that the Palm tends to crash much more often than the older devices.

Unlike the older Palm handhelds, databases are located in the NVFS storage and can’t be accessed directly. Rather, they are accessed through a reserved RAM area called DBCache. As the name implies, it’s really a “cache” of the Database in the NVFS storage, something similar to the “cache” in the computer. In order to use or access the data in NVFS, the data must be copied to the DBCache and then the changes are copied back to NVFS. The data remains stored in the DBCache and only gets removed when the DBCache is full. Also, the position of the database and their records are no longer constant (as they were with older Palm devices). This is the main cause of most crashes that happen on NVFS devices. Depending on the hacks and other background running applications which may not be aware or coded to accomodate for this changing database position characteristic, unexpected errors and actions may result, which may cause the crashes that many users experience.

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One way to minimize the crashes due to this is to install an application like Resco Locker (freeware) that will “lock” an application in memory. Keeping possible problematic applications locked in memory may minimize crashes and many people have noticed that locking TextPlus has increased stability on the newer devices which seem to conflict with TextPlus. Please note to NOT lock any application until you have determined that it is crashing or causing problems. Locking applications may cause them to work or not work because you are “locking” them.

So, if you are experiencing frequent crashes on your NVFS device, try this and see if it helps. Again, Resco Locker will provide no benefit for non NVFS devices as the older Palms do not have the changing database position characteristic that the NVFS devices exhibit.

UnCache to free up dbCache on NVFS device

There’s a new application that may also help your NVFS crash less if not make it load faster. Every time when the NVFS Palm device resets, launch code 5 is sent to ALL applications. If you have a lot of programs installed, you can imagine the amount of time it make take to send a launch code 5 to all the applications. Some programs will ignore it while other programs will need to receive the launch 5 code to work properly. Such applications include: Alarm, Backup, hack programs and extensions and other programs that may be needed to run in the background. With UnCache you can specify which applications get that launch 5 code so that they get loaded and which ones don’t get the code after a reset. It may make loading programs faster, and possibly decrease the crashes you may experience. Why? As discussed previously, with more data loaded into the dbCache, since the database is not constant, there may be possible fragmentation in the dbCache and some programs may not be programmed to deal with the changing database positions. Whenever an unexpected result happens, the program and the Palm will crash. Again, make sure you back up your Palm before installing this or any new application to minimize any problems you may experience due to software conflicts, etc.

Other DBCache related apps that NVFS device owners may want to check out include: DBCache Tool, and MemInfo. The previous link to the 1src posting has an incorrect link to the developer’s site. Here’s the direct link to the DBCache Tool file.

DBCacheTool will allow you to empty or clear some (not all) of what’s in DBCache. Depending on the circumstances, it can help, but sometimes, you just have to do a soft reset to get a bigger block of memory. MemInfo also does similar functions. I use both but as I’ve said, sometimes, the only way to get more memory is to do a manual soft reset. That’s when having a “reset” program like SoftReset, mReset, or just simply a one line program that will instruct the Palm to do a reset comes handy. That way, you don’t have to open up the slider, or remove the battery cover (as in the Treo 650) and poke your stylus in the reset hole. I have mReset to be launched using Switch5.

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Scheduled Resets

Another great idea from fellow Brighthand member, holvoetn is to set the Palm to automatically reset at a specific time every day, so that it will be good to go for the rest of the day without crashes. He has written up a great informative posting on how to do so with freewares (Crony, Bird and Soft Reset). Check out the posting here

NVFS Explained

And here’s a posting at PDA247 by hansschmucker explaining the reasons why NVFS causes so many problems.

Also, here’s another very informative article from myTreo.net’s FAQ which explains more details about NVFS on the Treo and info on some of the utilities I’ve mentioned previously.

Scan your Date Book database for data corruption


dbScan

Sometimes, a corrupted database in the Date Book may cause problems with the operation of the Palm or cause software conflicts which may affect the stability of other programs or of the Palm OS itself. You can download a free utility dbScan from PimlicoSoftware (creators of Datebk5) which can scan and fix your Date Book database for database corruptions.

The same developer of dbScan has created an even better database corruption scanning and fixing software called DbFixIt. This program will scan through the PIM databases in the Palm and fix all the errors it finds. The trial version will only scan and report the errors it finds. If you need to to fix it, you will need to register for the program.


DbFixIt

I have found during the initial scan of over 520+ BLOB errors (data appended to the end of a PIM record) and since I have personally experienced my share of hotsync problems (all due to corrupted PIM databases like Calendar, Memos, Contacts, To Dos, etc), I knew that I needed it. If you don’t find any errors, then, dbScan will likely be sufficient for you.

Palm Desktop database repair

You can also check for any database corruption in the Palm Desktop. Go into Tools menu, select Options. In the dialog box, select the Tools tab. At the bottom next to ‘Check and repair any corrupted records’, click on the Check Now button. Don’t forget to check ‘Remove All Deleted Records’ as well so that if it does find the errors that they will get deleted. Usually, when you get DmWrite errors, it’s related to the PIM databases and records so try using this and the dbscan and see if they fix the problem.

Diagnose and determine the app that caused the crash

There are a couple of free utility programs that can help you diagnose which third party Palm applications are causing the Palm to crash or causing problems. You may find them helpful when experiencing frequent crashes that you can’t pinpoint yourself.

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Stability Test


Stability Test is a free utility from the creators of Fly-Zip that can test the various applications installed on your Palm to determine if they are causing any problems.

Since FlyZip is no longer in business, it may not be available from various websites anymore. The above link is to mytreo.net. Try also this link from Softpedia.com

Please let me know of any dead links. Thanks.

PalmInternals

There’s also another utility called PalmInternals which is from the developer, Igor Nesterov who brought you YAHM (Yet Another Hack Manager. This is quite a bit more of a technical program but it does offer a lot of information to sift through to get an idea. Check out this thread at Treocentral for more info on this program.


PalmInternals

Also direct link to the zip file from the developer’s site

ResetEmu


ResetEmu is another free utility from the creators of Energy Dimmer and Crash Pro that can help you diagnose and determine which applications are causing problems.

It’s been discussed that Documents to Go may cause a crash when you invoke a search using the Palm Find utility. Some people have discussed going into Docs To Go (Word and Excel) and unchecking the option “Include in global Find” in the preferences. On a similar note, check your third party application programs and see if there is an option to “disable in global find”. Or, if you need to do a search within an application, just do the search in that application rather than using the Palm Find. I’ve read that some people have mentioned Agendus may crash the palm if invoked. Most times, you can have some idea which application is causing the crash when the Palm is doing the search as you’ll see which application it is searching.

If you do determine a particular application is causing resets or crashes, I’d suggest contacting the developer of the application with your problem and hopefully he will find an update or fix for it.

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Getting out of a Reset Loop

Here’s a copy of an excellent list of procedures to perform (taken from GoTreoSoftware when you are in a “reset loop” and can’t get out

My Treo is in a RESET LOOP! How do I stop it?

If your Treo is continually resetting itself over an over again, this is how to recover from this condition without having to Hard reset your device!

1) Press and HOLD the 5-way UP navigation control

2) Press and release the reset button on the back of the Treo

3) Continue to hold the 5-way UP navigation until the Treo displays the Preferences screen or the Phone application

4) Release the 5-way UP navigation key

5) Press the Green Phone button to display the phone application

6) Enter this error code number into the phone application and then hit DIAL/SEND

SPRINT: ##377

Verizon: #*#377

GSM: #*377

7) If there is an application name listed that you are familiar with, remove that application or move that application to the SD Card then go to step 29

8) If going to the default application screen (Launcher) causes another reset loop, repeat steps 1-4 and then go to the next step

9) HotSync the application FileZ to your Treo (http://GoTreoSoftware.com/downloads/ota/3rdparty/filez.prc)

10) Press the GREEN phone button to enter the phone application

11) Press the menu key or tap on carrier name in the upper left corner of the phone application display to open the menu system

12) Select EDIT FAVORITES PAGES….

13) Tap on the first EMPTY Favorites entry

14) Wait for the Add Favorites screen to appear

15) For TYPE select APPLICATION

16) Tap on LABEL

17) Find and Select the application FILEZ from the list

18) Select OK

19) Select DONE

20) Press the 5-WAY DOWN to open the favorites area in the phone application

21) Find the new FILEZ entry in the favorites and TAP on it to run the FILEZ application

22) Wait for the FILEZ application to display its screen

23) Tap on VIEW AND EDIT FILES

24) Tap on the arrow ( |> ) next to the word INTERNAL

25) Scroll to the application you need to delete

26) Tap on the target application name. A small check mark will appear next to the application name

27) Tap on the name FILEZ in the upper left corner of the screen to open the menu screen

28) Select DELETE and say YES to the confirmation

29) Press and release the RESET button on the back of the Treo

30) If a reset loop continues return to step 1 until the reset loop stops.

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The resets

Aside from diagnosing and determining which third party applications are causing problems, you may find that doing specific resets can also temporarily help. I will discuss some of the resets available that you can use if you experience problems with the Palm.

There are three popular resets (soft, warm, and hard) that you will most likely be doing, although there are countless more different resets that can be performed, depending on your device.

I have created a video performing some of the resets in my How To perform resets posting.

Added Oct 17, 2006: As well, the second installment of the How to perform factory resets is now also posted. Keep in mind that that “factory reset” is pretty much the “hard reset” which wipes out all data and restores the Palm device back to factory, out of the box settings. This may be the last resort to clear out whatever is causing the problems, rreset loops and crashes for those with the newer NVFS devices.

Soft reset

Whenever you experience a crash on the Palm. Or suddenly, the Palm has become unresponsive, or strange things start to happen, or any taps or button pressing doesn’t work, you may need to perform a soft reset. Doing this in most cases will restore the palm back to its previous state. This is similar to the Ctrl-Alt-Delete in Windows, or the quick reboot or pressing the Reset button on the computer. The soft reset stops everything that was running and resets the Palm to start back up again, something similar to doing a reboot in Windows, or pressing any reset button in an electronic device.


Reset hole in the Zire 71

To perform a soft reset, simply poke one end of an unfolded paper clip (or a similar object that can fit) into the RESET hole (usually located at the back of the Palm device). Sometimes with Palms that have a slider, the RESET hole can only be accessed if the slider is out, exposing the RESET hole that is normally hidden.

To find out where the RESET hole is located on your device, check out Palm’s knowledgebase article here.

Also, check out my How To series posting on performing the resets which also includes links to videos where I’ve shown how to do the various resets.

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Warm Reset

Sometimes, when a soft reset doesn’t cure a problem, you may want to try a warm reset. A warm reset is similar to booting up a Windows computer in Safe Mode, which only loads the absolute necessary files required to load the Palm and bypasses a lot of other settings and files. Just like in Safe Mode, you can easily delete whatever application or files is causing the problem and then have the palm working fine again.


Press up on the D-Pad button

To perform a warm reset, press the “up” button on your D-Pad, or the 5-way navigator/joystick button and hold it while you poke the unfolded paper clip or similar object in the RESET hole. Don’t release the up button until you see the Palm splash logo, and then release it.

Hard reset

When you have tried both soft and warm resets and have exhausted all other methods in trying to fix the problem, the hard reset may be your last option. But before you do a hard reset, which will wipe all data on your Palm and return it back to the factory state it was in when it was shipped, you may want to try the other ideas I’ve mentioned below regarding dbscan, Stability test and ResetEmu.

The hard reset will wipe everything stored in the Palm including your settings, preferences along with all the files, programs you’ve installed in RAM, returning it back to the default factory setting and state that it was just like when you first opened your Palm. Most times, a hard reset will solve the crash problems but it will mean that you will need to re-install, and re-load your files and programs back in.


Power button on the Zire 71

To perform a hard reset, press down on the Power button and keep it held down while you poke the unfolded paper clip or similar object into the RESET hole. Keep the Power button held down until you see the Palm splash logo come up. At that time, the Palm will come up with a screen asking for confirmation to erase all data on the Palm.


The confirmation screen for a hard reset

Press “up” on the button that represents the “up” direction on the D-Pad, or 5-way navigator/joystick. If done correctly, the Palm should return back to its factory settings. Check to make sure that all your installed programs and files are no longer available in the launcher. If they are still there, you have not performed the hard reset correctly and most likely did a soft reset. Try again, making sure that you press up to confirm the erasure of all data on the Palm.

More resets for different devices and situations

There are many more resets that can be peformed on the Palm device, depending on the specific model and whether it is of the newer Palms with NVFS which require a different reset to wipe out all data. With the Treo 650, the zero out reset is the TRUE HARD RESET that will restore the Treo back to factory condidtions. I have only discussed the three main popular ones that most Palm users will need to use. You may want to check out these links to find whether your specific Palm device requires a different reset.

Check out this Brighthand FAQ posting for a more detailed and extensive list of resets you can perform.

As well, here’s a link to Palm’s knowledgebase article on the various resets

PalmDiscovery

Please note that although you may have correctly done a “hard reset”, what usually happens is that when you do your next Hotysnc (without making any adjustments to the Backup folder in Windows), that Hotsync will re-load and re-install everything back (including all the stuff and files that you wanted to delete) back into the Palm. In order to prevent this from happening, you must rename your Backup folder to something else, or everything will get re-loaded back. Check out this posting on Hotsync as a backup for more info.

Soft Reset apps (freeware)

Here are a few software applications that show up as icons in the Palm launcher, that either, when tapped, will imediately do a soft reset, or, go into a screen where you tap again on an onscreen button to do a soft reset. As many crashes occur due to running out of memory, doing a soft reset will remove a lot of files running in RAM and and free up dynamic heap memory so that there’s less potential of experiencing a crash for this reason.

You can either simply install them and when you want to do the soft reset, tap on the icon and have it do the soft reset, or map the application to a hardware button so that you can simply press on a hardware button and have it soft reset immediately. I have done it myself, mapping a soft reset app to a hardware button and it’s very nice.


PaperClip

Soft Reset Program

Michau’s Reset Tool

mReset

SoftReset

RNS: Soft Reset

For button mapping application suggestions, please check out this posting on button launcher apps.

Automatically soft reset when the Palm crashes

There is a Palm application that can do a soft reset automatically when it detects a crash in the Palm. So you no longer need to find an unfolded paper clip and open up the slider to do the soft reset.

PalmDiscovery
Crash

Crash (disable pop ups before clicking on this link) and Crash Pro offer the ability to automatically do a soft reset the device when it detects that the Palm has experienced a crash. The Pro version offers much more features like logging, the ability to set the image that shows when Crash Pro runs and the ability to set the time before the soft reset happens.

I have tried Crash and it does work. However, I did find that I didn’t like having to wait for Crash to detect a crash and then waiting a few more seconds of its countdown before it does the soft reset. Originally when my Zire 71 was closed and I needed to open up the slider and do the soft reset, I was somewhat willing to wait. But since I now have the slider permanently open, I find I didn’t have the patience to wait so I ended up removing the program and rely on the paper clip instead. Crash works, but for me, it doesn’t work fast enough (or I guess I’m not as patient as I should be). I have a reset app, or something that contains essentially a line of code telling the Palm to do the soft reset mapped to a hardware button so that I can easily do the soft reset. But, if an application has crashed, it won’t necessarily be responsive to the hardware button presses and a paper clip is still needed. I always have one or two handy, usually in the Palm case.

Monitor memory usage to prevent crashes and potential problesm

TealMembrain Plus may not really help diagnose a crash, but being able to monitor memory usage, which is a main cause of crashes (ie. out of memory errors) can be very handy. This program is an application stack stabilizer and will monitor memory usage. Unfortunately, this only runs on OS 4 or earlier.

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In the next part of this series, I will be discussing on how to deal with a sudden unresponsive screen or when the Palm isn’t detecting the stylus taps correctly.

Thanks for visiting and supporting Palm Discovery. If you are not reading this article from Palmdiscovery.com, the website you are reading it from is guilty of copying and posting my content without consent. Please visit Palm Discovery for the original source of the material.

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12 Responses to Palm Problems: Pt 1: Reset Loops, Crashes

  1. Douglas English says:

    I have a problem whit my TREO 600

    The screen is frozen I can’t have any response on the screen with the stik I all ready try all resets The key board work fine.Need help please

  2. admin says:

    Have you looked at the next posting in the Palm problems series that discuss Digitizer problems which seems like it is what you’re experiencing? Here’s the link: LINK. There’s a lot of potential things you can do to get the screen to respond to your stylus taps that I’ve discussed in that posting.

    If you continue to have problems, a better place to get support is to try any of the Palm forums like Brighthand, 1src, etc.

    May

    ====

    (copied from Blogger)

    Thanks for the soft reset tips. The explaination was very direct and to the point. I went to Best Buy after my palm froze and they told me to call tech support, because a reset would loose all my data. Ha the joke is on them after reading the soft, warm and hot. I performed the soft reset with loosing any data and it powered right up.

    Thanks again

    posted by roarkmartinez: 4/21/2006 10:49:53 PM

    You’re very welcome. I’m very glad to have been of help. The only reset that will lose the data is the hard reset. I’d suggest taking the time to install a backup program that you can easily restore programs, settings, preferences and files should you encounter any problems.

    Thanks for taking the time to leave a comment and tell your friends to visit!

    posted by maceyr : 4/22/2006 08:20:47 AM

  3. Dwayne Zon says:

    I recently purchased a TX and I have consistently noticed that if I have used the Solitaire game during the day and then turn the device off, come morning I cannot power on without a soft reset. Additionally, the battery is drained, as if was running all night. I was looking for something to “close applications” just to insure that the device is really sleeping over night. Anybody else had experince with applications not really sleeping and draining the battery?

  4. admin says:

    You may want to try to figure out what you’ve recently installed that may be responsible for turning on the Palm and draining the battery. Most of the time, it’s due to a particular program that’s the culprit.

    I’d suggest moving your Solitaire game completely over to the card and test whether this still happens and making sure that no remnants of it is still in RAM.

    Also, check out NoAlarms and see what alarms or events are scheduled to turn on the Palm. A lot of people have noticed that VersaMail or other programs tend to try to connect to the internet at odd hours of the morning.

  5. Wes says:

    The hard reset is just what I needed. I was frustrated because, I thought the Palm Zire 31, which I purchased 13 months ago, was toast, as I couldn’t use the touch screen anymore. But the hard reset cured my problem (whatever that was). Thanks for the great, easy-to-follow steps.

    Wes

  6. admin says:

    You’re very welcome. Glad to hear that you got things working again. I will be providing a video of how to do the various resets probably in tomorrow’s posting or in the coming days.

    Thanks for taking the time to leave your comments and for reading.

  7. Jen says:

    Thanks so much for the help, I have a Zire, very basic but mine had frozen. The soft reset worked great! I was really worried that something was seriously wrong, I feel like I have my whole life in my palm. Also, I have not hotsyncd with my pc in ages so this was a reminder to do so.

    Thanks again!

  8. admin says:

    You’re very welcome. Glad to hear that the posting helped you. Since you own a Zire, you may also want to make sure you make a copy of your HotsyncID folder just before you do a hotsync. That way, even if something happens that screws up or wipes out data and files, that you still have a “backup”

    By that, I mean, copy the entire:

    C:\Program Files\Palm\YourHotsyncID\ (replace the YourHotsyncID with whatever it is for yours)

    folder and put it somewhere else on your computer.

    If you ever encounter problems, you can paste the folder back there and replace it and go back to a previous backup.

    Also, make sure to change the Hotsync Manager to “Desktop overwrites Handheld” before doing the hotsync, only if you are encountering problems and want to revert back to that older archive.

    Not perfect, but should work.

  9. mdspiro says:

    Thanks for your great website — I’ve read your Palm blogs in the past, and you’re the best source of Palm info I’ve ever seen!

    My TX was doing fine for amost a year — rarely crashing even though I have a ton of 3rd party applications, and games utilities. I love it! Recently I tried installing a Browser alternative called Universe 3. Right away it caused multiple crashes, so I immediately un-installed it and all of it’s related files (using FileZ). The problem it has left me with is that now whenever I use Blazer or AvantGo, touching the “down” button immediately causes a soft reset. It also crashes when I try to pull down any menu in AvantGo. My TX also now randomly resets itself when I’m doing nothing at all! And it also resets at the end of every HotSync. I’ve tried the Hard Factory Reset twice now — and the problems come back every time I restore my files with the first HotSync. I’ve also deleted and re-installed clean versions of AvanGo from their website — no change. Can you suggest any specific file (perhaps a preference file?) that I can try deleting to cure this problem? Short of starting from scratch and re-installing every single one of my dozens and dozens of programs one at a time, I’m at a loss!

    Any help you can provide would be greatly appreciated. Thanks.

    Michael

  10. admin says:

    Thanks for taking the time to leave your comment and the kind words on the site, mdspiro. If you already have used FileZ, you may want to check for the preferences area and see if you can delete anything related to Universe3. Go into “View Preferences” in FileZ and then go down the list and see if you can recognize what is related to Universe3. You may want to contact the developer of Universe3 and see if he can provide you with the file associated with the program as well as the creatorIDs to help you figure out which files to delete. Or just search through forums for the info.

    I personally find that the best preventative way to avoid installation problems is to do a backup before installing anything new so that you can do a hard reset and restore if you encounter problems. I have updated my posting today to reflect this info (I originally thought I had written it already but I guess not). If you do not have a backup program yet, I’d strongly suggest you do so. NVBackup is a great freeware you may want to check out. I personally love RescoBackup myself.

    You may also want to go into your C:\Program Files\Palm\YourHotsyncID\Backup folder and sort a listing of all files according to date and see if you want to try deleting (or moving them to another folder) based on their date (obviously the newest ones would be what you may be looking for).

    As I’ve mentioned, preventative measures I’ve found is probably the best and backups is essential for this.

    You may also want to install an uninstaller app like Uninstall manager or Destaller and then re-install Universe3 and uninstall it again. It may be able to get rid of the files. And don’t forget to delete the extra files associated with Universe 3 like GIFLib.prc .

    And try posting your question and problems at the many Palm forums I’ve provided at the LINKS section off on the left sidebar. You’ll get a lot of responses and hopefully will get a helpful answer there!

    Good luck!

  11. mdspiro says:

    I finally cured my problem! Here’s how I did it: First, I made a list of every application I had on my TX (by category / screen) that I wanted to restore. Then I did a Hard Reset and renamed the old Backup Folder on my computer. Once the TX was empty and clean again, I went into that renamed backup folder and simply double-clicked on each of the program files that matched my list of prior applications. I did it in small groups, hot-syncing in between. Those old applications got re-loaded onto the TX upon each Hot-Sync. After each small group was restored, I moved them from the old renamed Backup Folder into another folder I created named “Restored Files” (just so I could see what was left in the main folder). By doing this over and over I eventually re-installed pretty much everything that was there before my problems started. Once I had it back to where I wanted it, I create a clean backup file on an SD card using NVBackup to avoid having to go through this whole process again, should the need arise. Needless to say, I’m a new fan of NVBackup!

    By the way … in one of the other forums I posted in, someone said that there was a problem with an older beta of Universe which caused NVFS corruption.

  12. admin says:

    Not surprising that betas cause problems, as they are normally not fully tested. I was thinking that you weren’t going to go through such an exhaustive process but it looked like you were on a mission. Glad to hear that you’ve gotten things worked out. As I’ve said, the best way to figure out what’s causing the problem is to re-install one by one and doing a hotsync.

    Or, for me, specifically, I’d just do a backup (as mentioned in the beginning of this post) BEFORE I install the new app. That works best for me. Less hair pulling experiences since I do some beta testing from time to time.

    Thanks for sharing your experience and solution!

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To prove you're a person (not a spam script), type the answer to the math equation shown in the picture. Click on the picture to hear an audio file of the equation.
Click to hear an audio file of the anti-spam equation